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    After-Sales Service Policy

    Updated on: May 17, 2024

    One Month DOA Return Policy

    If your order/item(s) meet any of the following conditions:

    • Wrong item received
    • Missing item
    • Physical damage or scratch
    • Product quality issue or the product cannot be used

    You may be eligible for a full refund by returning the package. To process this, please:

    • Contact service@mocardine.com with clear details and pictures/video. Include a photo of the entire package/box.
    • Our representative will respond within 24 hours to address the issue.
    • Upon approval, you will receive “Return Instructions”.
    • Send your parcel following the “Return Instructions”.

    All returned items must be new, in original packaging, with no installation marks or signs of use. A full refund, including return shipping cost, will be issued after inspection. Refunds are processed within 5-7 working days.

    30 Days Free-Reason Return Policy

    If you are not satisfied with your purchase for any reason within 30 days:

    • Email service@mocardine.com with the reason for return and pictures/video. Include a photo of the entire package/box.
    • Our representative will respond within 24 hours with “Return Instructions”.
    • Send your parcel following the “Return Instructions”.

    All returned items must be new, in original packaging, with no installation marks or signs of use. A full refund will be issued after inspection, excluding return shipping costs. Refunds are processed within 5-7 working days.

    1-Year Warranty

    If you receive a defective product not caused by human or physical damage within 1 year:

    • Email service@mocardine.com with details and pictures/video. Include a photo of the entire package/box.
    • Our representative will respond within 24 hours to address the issue.
    • Upon approval, you will receive “Return Instructions”.
    • Send your parcel following the “Return Instructions”.

    We will send a replacement after receiving and inspecting the returned defective item. Return shipping costs are your responsibility.

    If you have any questions, feel free to contact us at service@mocardine.com.

    Warranty and Returns | Mocardine Harley Parts